Telephonic is pleased to announce its' partnership with Zopim for realtime, web-based customer support via instant messaging. Zopim supports multiple connected agents who can connect with your customers in realtime via your website. Zopim also integrates perfectly with existing IM platforms (Gtalk, Yahoo! Messenger, AIM or MSN).
Log in to Zopim's web-based dashboard to get a wealth of information about your visitors in real-time. With an intuitive interface and features, you'll become an expert in customer service within minutes.
Key Benefits
- Unparalleled Freedom: Users have a choice of replying via a web browser, favorite IM client (Gtalk, Yahoo! Messenger, AIM or MSN), or their mobile phone.
- Seamless User Experience: The user interface is designed to be pleasing and intuitive for online businesses as well as their visitors. Chats are also blazing fast so chats sent are received almost instantaneously. Chat widget designs are versatile and suits every website's needs.
- Powerful Features:
- Get access to real-time analytics and information about your visitors.
- Use our Intelligent Trigger System to automatically engage high-value visitors.
- Get suggestions to frequently asked questions.
- And many more powerful features that makes customer engagement a breeze
Pricing Philosophy
Zopim believes that an enterprise-grade live chat application can be delivered at 20% of the price with 80% of the features intact. The 80% that matters to our customers.
Zopim's packages ranges from FREE (limited to one agent and 2 concurrent chats) to USD 99 / month (10 agents). Start with a 14-day free trial to test drive the full potential of Zopim. No credit card required.
Developers
Are you a developer who can't wait to customize the behavior of Zopim's widget. Check out Zopim's javascript API!
Languages
Zopim has been translated to more than 20 languages by their avid users. Chances are your native language is already supported, otherwise volunteer to translate and do yourself and the community a favor.
Plugins
Do you use a CMS or web publishing platform to maintain your website? Zopim's plugins allow you to deploy and customize the chat widget. The following plugins are currently available:
- Wordpress
- Shopify
- Magento
- Joomla
- OsCommerce