PBX Support Services

Telephonic believes that having a clear agreement for systems maintenance and support will provide our clients confidence in knowing that their business telephone system is supported by qualified professionals at a predictable and affordable price. 

Coverage Options:

There are several kinds of support and maintenance tasks that our clients may require depending on their specific needs. 

System Maintenance: Basic system maintenance consists of operating system updates, PBX software updates, reviewing log files for issues, checking available disk space, and generally maintaining the health of the system.

Moves, Adds & Changes: Moves, adds, and changes (MAC) are the most common type of work performed on a phone system.  This includes changing extensions, adding/removing employees, changing voicemail passwords, and basic extension level changes. 

Preventative Maintenance: Disaster recovery is a key part of any business.  Both configuration and voicemail backup options are available.  Although we encourage our clients to select our offsite backup service, clients may also choose local, in-PBX automated backups.  Clients may also choose to deploy replacement hardware, standby servers, and even redundant circuits. 

Emergency Service: Although both regular and preventative maintenance do much to alleviate the probability of system failures, over time every system will fail and these failures rarely tend to occur at convenient times.  Telephonic defines support emergency to be any system incident that prevents calls from actively flowing in and our of your PBX telephone system.  Thus, emergencies typically involve either the telephone trunks being down or the server itself being down.

Billing Schedule:

All support packages are billed monthly and are pre-paid before the 1st of each month for services beginning on the 1st of the same month.  If payment is not made in time, or funds are not secured, the support package is suspended and will not be reinstated until full payment is made and funds are confirmed as deposited.  Therefore we encourage that a pre-authorized credit-card be used for monthly payments.